Shipping & Returns
Thank you for shopping at NEVERQUIT, where we strive to offer awesome customer service and easy policies that won’t add stress to your life. Our goal at NEVERQUIT is to always make sure that you’re as happy as can be. As we’ve grown since 2017, we’ve created some additional information to consider when placing your NEVERQUIT order, which you can read below.
Free Shipping – Orders shipped in Canada and USA of US$75 or more (excluding taxes and discounts) qualify for free shipping. There are no weight exclusions or restrictions to the number of items ordered.
Shipping Carriers – NEVERQUIT ships most items via Canada Post, USPS, FedEx or DHL. While we do our best to get orders delivered quickly, we cannot account for any delays Canada Post, USPS, FedEx or DHL may have. However, if you let us know of a delivery that arrives outside our guaranteed window, we will gladly refund any shipping charges incurred.Order Preparation Time:
- Please note that it takes up to 48 hours for our warehouse workers to verify and pack your items after you have placed your order. This time is necessary prior to shipping for the quality and accuracy of the service.
- If you place your order on a weekend or a holiday, please consider the following business day as your first day when factoring in shipping times.
Shipping Confirmation and Tracking
- When you order something from our shop, you will receive an email with tracking information shortly after your order ships. You can track your shipment on the couriers site, or through your account.
Delivery Time in Canada and USA:
- Standard/Free Shipping: Canada Post and USPS normally arrive in 5 to 7 business days (excluding weekends and holidays).
Delivery Time in Rest of the World:
- International Shipping: not all carriers deliver to all countries but it normally takes 10 to 20 business days (excluding weekends and holidays) to arrive.
Everyone at NEVERQUIT is committed to make sure customers are excited with our products and happy with their purchases. As we have two main areas of products returns, we’ve broken them out below.
Socks are like toothbrushes, they’re meant to be thrown away and changed regularly. That said, we do stand behind the quality of our socks. You should expect each sock to wear a minimum of 50 times (industry average is 15 times), though depending on conditions beyond our control you may receive fewer or more wears. If your sock grows a hole within the first 3 months of regular wear, send an email to firstname.lastname@example.org along with photo(s) of the socks so that we can arrange a replacement.
Damaged or Incorrect Items
If your item(s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.
Email email@example.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
How to Make a Return
While it disappoints us to know you are not completely satisfied with your purchase, we will do everything we can to ensure you a smooth return process. Below are the steps you need to follow to return an item:
- Email firstname.lastname@example.org to get an RMA number – before a return can be processed, we need to verify the purchase was made on www.neverquitsocks.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were shipped in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
- Repackage your return and include the receipt or packing slip that came with the package – every NEVERQUIT order is sent a e-receipt. If you’ve misplaced it, you can access it through your account page. Write the RMA number on the receipt or packing slip, making sure to include it in the package with your item to be returned.
- For our USA customers, please ship the package to:
NEVERQUIT APPAREL INC
807 Airport Access Road,
Traverse City, MI 49686 USA
- For our Canadian & international customers, please ship the package to:
WeWork Marine Gateway
Attn: 2x Conversion Design
450 S.W. Marine Drive,
18th Floor, Marine Gateway,
Vancouver, BC, V5X 0C3
Charges and Credits
Shipping charges – Customers are responsible for the return shipping costs. If you received free shipping on your order, we will give you a 100% refund minus the shipping charge.
Receiving your refund – unlike many other companies, we do not charge restocking fees (usually $5-$10). You will receive a full refund to the credit card originally used.